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Service Delivery Team Leader - Wireless Telecom / Linux
Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 5th June
Location: Cambridge
Salary/Rate: £55 - £65
Salary Notes: £55,000 - £65,000 depending on experience
Type: Permanent
Start Date: ASAP
Reference: TENS-01_1559735836_expired
Contact Name: Bluetown Online

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Principal Customer Operations Engineer - Team Lead
Location: Cambridge
Salary: £55,000 - £65,000 depending on experience
Job type: Permanent, Full time
The company, a leader in technology for the Internet of Things and Smart Cities, currently have an exciting opportunity for a Customer Operations Team Leader to join the Operations team.
The Role
The successful candidate will be an experienced team leader, with excellent client facing, service management and project delivery skills. They must have extensive technical and commercial experience in installation, configuration and support of wireless telecom systems.
Key Accountabilities:

Radio network planning
Management of new system deployments
Customer training
Customer support
Network Monitoring and Performance
Incident, Problem, and Change management including ticket performance and related KPIs
Successful release of new products & software releases to market (First Office Application & General Availability)

The Candidate:
Essential:

Strong Team and Technical leadership experience
Proven track record of Service Management (e.g. ITIL/SLA's), including experience of managing ticketing systems such as JIRA/Freshdesk
Great customer communication and support skills
Good understanding of large-scale radio communications systems, including planning of radio coverage and capacity, configuration of hardware & software applications, and resolving connectivity issues
Ability to estimate, plan, and deliver activities on time and to budget
Excellent computer skills
Linux system administration and SQL experience

Desirable:

An engineering degree or similar qualification
Electrical installation experience
Radio systems design, planning or deployment
Hands on experience of supporting database and web-based systems
Working experience of FOA & GA gate processes to successfully bring new products and releases to market
Experience of running an Agile Scrum team using tools such as JIRA

Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Infrastructure Engineer, Planning and Installation Team Leader, Support Engineer, Network Engineer, Telecoms Engineer, Telecoms Project Manager, Project Engineer, Telecoms Service Management Lead, Service Delivery Manager, Implementation Manager, Implementation Support Manger, IT Operations Manager, IT Services Manager, Telecoms Infrastructure Manager, Network Operations Engineer, Technical Infrastructure Manager, Technical Team Leader, Technical Project Lead, Technical Service Manager Service Delivery Team Lead, Senior Wireless Installation Engineer, JIRA, Radio Planner, Wireless Radio Engineer, Linux, SQL may also be considered for this role.