Manager - Service Development

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At Lloyds we're motivated by a clear purpose; to help Britain prosper. Over the last few years, we've grown our number of active online banking users to 14.5 million and our mobile users to over 9 million.

We're committed to continuing to deliver a leading customer experience by improving our digital capabilities, providing personalised propositions and building on our multi-channel model.

We're embarking on a bold transformation program supported by over £3bn in strategic investment to improve customer experiences, digitise the Group, maximise our capabilities and transform our ways of working as we progress on our journey to build the Bank of the Future

Do you want to drive cultural change at the UK's largest digital bank?

As a Business and Service Development Manager for Group Transformation - Commercial Servicing Client Engagement team, you'll manage the tools that support colleague knowledge on channel functionality/issues, develop colleague support and process enhancements and ensure any change impacting 2nd line support or colleague knowledge management is identified and managed appropriately.

The role also requires oversight and management of the teams Business Management and Risk activities.

Could you help us make it possible?

It's an exciting time to join us as we're investing in our people, data and platforms with £3bn over the next three years. We'll give you training in our change approach, a support network through our agile community and the opportunity to develop your career here.

So what are we looking for in you?

You're a dynamic and adaptable individual - able to use & learn new skills & knowledge in varying circumstances

You've a well-developed communication kit bag with extensive customer and colleague management experience

A natural facilitator and decision-maker, you'll enable collaboration across all disciplines

You're a skilled negotiator, analytical thinker and problem solver

Educated to Degree level or equivalent you'll be a natural leader who'll coach and support colleagues

You're committed to client service and putting clients first

You'll be comfortable providing recommendations and using your own judgment

And you'll influence positively - demonstrating similar values and behaviors to our Group's and encouraging this in team members

We'll be specifically looking for these skills on your CV:

An understanding of Financial Services clients and their digital banking needs.

Experience of colleague knowledge management facilities and support tool development

Experience of change impact assessment on support functions

Track record of strong business management, resource planning and reporting delivery

Be able to listen and support team members in problem identification and decision-making

Experienced in line management and colleague development with ability to coach people with powerful questions

Highly developed visual and verbal presentation skills and communication outputs

What else could you bring with you?

Good awareness of financial services marketplace and industry issues

Knowledge of agile delivery methodologies

Strategic thinking - ability to develop a clearly defined business plan

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop personally and professionally and work collaboratively.

We're proud to be an equal opportunity employer and deeply value diversity within our organisation. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

You can expect a career that's full of opportunity and a package that includes:

A 15% performance related bonus

A generous pension contribution

30 days holiday plus bank holidays

Private Health cover

4% Flexible benefit cash pot you can shape to fit your lifestyle

So if you have the skills, background and outlook we're seeking and this opportunity appeals then get in touch, we'd love to hear from you...