Cloud Performance & Invoice Analyst
Lloyds Banking Group
£35000 - £41000
Lloyds Banking Group
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Lloyds Banking Group is the UK's biggest Retail, Digital and Mobile bank with over 30 million customers so we have a big responsibility to help Britain Prosper. We're investing £3bn into our People, Platforms and Data to become the best bank for customers and rapidly transforming into a leading UK FinTech. And it's the role of our Chief Information Office (CIO) who provide the backbone and infrastructure upon which this bank of the future will sit. One area seeing incredible levels of investment is Cloud technology. We've embraced a hybrid cloud strategy - using a combination of vendors and cloud platforms allowing us to contend in a world of open banking, increased artificial intelligence and improved fraud detection. We're transforming the products and services we offer and Cloud technology supports these initiatives by letting us manipulate and access the required data in real time. Underpinning this move is a specialist team within Cloud Technology Services currently aligned to our Private Cloud (and some non-Cloud services) provider who monitor some 80 key service metrics. They also ensure the invoices received from the 70+ accessible services and technology stacks are accurate and reflect true business usage. Want to know more?
As one of our Cloud Performance and Invoice Analysts you'd be in a position that spans IT Service and Finance in what is an eco-system of service partners.
You'd work within this dedicated team to monitor the service metrics (key performance indicators, service MI, SLAs etc.) by performing trend analysis, identifying hotspots and presenting your findings to the Performance Management team.
You'd follow our well documented processes to ensure monthly financial reporting on usage is completed on time and to a professional standard.
You'd analyse various commercial and invoice items providing insight, feedback and challenge as appropriate then ensure timely payment and/or track recoveries.
You'll work with various businesses and senior business managers to understand, challenge, verify and reconcile usage/invoicing discrepancies.
And you'll assist with Requests For Services - ensuring that projects looking to access the services have the right approvals and technical requirements.
You'll be joining a team that is growing and has a huge potential to grow further as we expand our Cloud offerings to Group.
Could you help us make it possible? It's a role that will require you to have an eye for both details and numbers, as well as the ability to follow processes (and make improvement recommendations). You'll need possess the attitude and professional interpersonal skills to work across the business to resolve problems. So what about you?
Ideally you'll have experience within a Finance function facing into IT Service provision - forecasting, budgeting, reporting etc.
Similarly you might have a background in Service provision with a good appreciation of these financial aspects.
Regardless you'll possess strong MI production skills, spreadsheet and analysis skills and ideally have a knowledge of strategic reporting tools.
Preferably you'd also have knowledge of vendor service level & performance management in a service delivery environment
We'll be assessing your supplier/internal customer management skills so these should be really polished.
And we'd be looking for your ability to collaborate across internal and external teams to deliver effective services
What would you get in return? You'll get real stretch whilst benefiting from an environment that supports its people and gives them genuine equal opportunity. You'd also benefit from a package that includes:
A salary ranging from c£35k-c£41k (c£49k in Central London)
A performance share bonus of c10%
Generous pension contribution rising from 8%-13%
A flexible cash pot of 4% to spend on benefits (or take as cash)
Private health cover
Share schemes, including free shares
28 Days holiday (plus bank holidays)
Discounted products and shopping
Genuine progression opportunities
So if you have the background we're seeking and our Cloud Technology Service team sounds like your ideal environment then get in touch, we'd love to hear from you...