Customer Technical Support Specialist - UK Home-Based
Recruiter
Recruitment Revolution
Listed on
11th April 2019
Location
London
Salary/Rate
£40000 - £60000
Salary Notes
+ KPI Commissions + Work from Home & Pension
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
Customer Technical Support Specialist - UK Home-Based - Online Payments SaaS (Basic HTML & Javascript Knowledge Required)UK Remote / Home Based
£40,000 - £60,000 + KPI Commissions + Work from Home & Pension
Working Hours: EST Timezone, Between 11am EST and 7pm EST.
Are you a people person, an excellent communicator with a technical brain? Do you thrive on providing a world-class customer experience; solving issues, adding value and making customers happy?
If so, we'd love to talk! Bubbly, energetic & passionate personalities only please!
Note: To confirm you took the time to read our job posting, please include this phrase 'I am very comfortable chatting on Skype' in your covering letter."
Who we are:
Founded in 2004, we are a US incorporated company (where the majority of our customers are based) also operating out of the UK, Malta and Romania. We help businesses process payments online
Unlike our competition, we provide a holistic solution covering:
+ Merchant Account (Low risk / High risk / Card not present and Retail)
+ Built-in CRM system, shopping cart and lead management
+ Built-in Help desk
+ Built-in Sales tax and VAT module
+ Fulfilment integration (digital and physical products)
+ Chargeback representment and Chargeback alerts
+ Anti-fraud engine
+ 3DSecure engine
+ Web development, 3rd party integrations and customization, where our engineers will custom tailor the solution to meet client needs
+ (Optional) Inventory management
+ (Optional) Managed customer support where we handle emails, calls and live chats on our client's behalf
+ (Optional) Traffic generation and Affiliate management, where we will drive traffic to clients websites on a CPA
The business is Privately-held, profitable with a solid foundation.
The Customer Technical Support Specialist Role:
Key to our success is our Fast, Friendly and Flexible VIP service. Our key differentiator is delivering excellent service to our customers and that's where you come in.
We are currently adding a UK-based Customer Success Engineer to our team. Your role will be to onboard new customers and support existing customers with ongoing technical questions around our platform.
The role demands a solid technical background, sound judgement and good business sense. You'll also be fully comfortable with working remotely (we know this isn't for everyone) and enjoy jumping online to collaborate with the wider team.
Aside from basic HTML and Javascript knowledge, key to this role is possessing a high-level of emotional intelligence to ensure you are fully-equipped to translate and explain highly complex technical information to customers and clients in a non-techy and easy to comprehend way.
It is likely you come from a Merchant Services / SAAS / CRM platform background.
About you:
+ Bubbly, energetic & passionate personality
+ Always-positive personality
+ Problem solver, can think on your feet and improvise
+ Can multi-task, while staying calm and calculated
+ Elastic in your thinking, not afraid to make mistakes, always looking to grow
+ Excellent communication skills
+ Comfortable with Skype - Our primary method of communication with clients
+ Willing to travel 3 times a year
+ Minimum 2 years of experience in technical client-facing support role
+ Basic HTML and Javascript knowledge
+ Nice plus: Basic PHP experience
If this sounds like you please apply.
Your Background / Previous Roles May Include:
Senior Online Support Agent, Web Support Advisor, SaaS Customer Support, Technical Customer Support, Senior Customer Success Exec, Software Support, Client Onboarding, Merchant Services Support, SaaS Support, CRM Support, Online Payments.
Interested? Apply here for a fast-track path to the Hiring Manager
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
