Service Desk Analyst (Contract)
£25918 - £30492
DOE pro rata
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Service Desk Analyst (Contract)
£25,918 - £30,492 DOE pro rata
Our client's purpose is simple, to save lives at sea. Across the UK & Ireland, they are recognised for their lifesaving work, from rescue and supervision to education and prevention. An essential part of making this happen is to make sure the IT equipment and systems support all their activities, and that the IT team are able to support all users, volunteers and supporters. Our client uses primarily Microsoft software, rolling out new technologies across business systems and investing in upgrading their core capabilities.
The organisation is looking for an experienced Service Desk Analyst to work within their IT Operations team on a contract lasting up to 12 months. The Service Desk provides first and some second line support for desktop services (O365 suite, Windows 10, Office 2010/2016, SCCM, Apple products, printers, tablets and telephony, including mobiles).
The wider end user computing team also provides support to our client's College/hotel audio visual and customer systems and provides new build hardware and software configurations. The successful candidate will provide cover for these activities on occasion.
The team interacts with a wide range of stakeholders - including the volunteers who man the lifeboat stations. To provide the required support, the team works from 07:45 to 18:00 hrs, and you will be expected to cover varying shifts within these times.
This is an exciting period in our client's IT journey, with major projects underway including a new Occupational Health system, a programme of systems supporting lifeboat crews in their role of saving lives at sea, a CRM system, Office 365 and Win10 upgrades, and other deliveries which support the work of the organisation.
To be considered, you will need:
- Knowledge and experience of incident management and ITIL processes
- Strong technical knowledge of current mainstream desktop software, hardware and network technology
- A Level qualifications (or equivalent)
- Strong problem-solving and analytical skills
Our client is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. They expect all employees and volunteers to share this commitment.
The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting).
The closing date for applications is the 22nd April 2019, with interviews scheduled to be held on the 1st May 2019.
Our client's staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. They respect and value diversity of background, skills and perspectives within their teams, and consider it essential to help them deliver a world-class lifesaving service. Our client is an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, they also look for applicants who share their commitment to living their values (trustworthy, courageous, selfless, and dependable), and helping them work towards their goals of halving drowning in the UK and Ireland by 2024. This involves a growing commitment to preventative action, using our client's expertise to work in partnership with communities locally, nationally and internationally to prevent drowning.
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This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Service Desk Analyst, IT Analyst, IT Support Engineer, Technical Support Analyst, Helpdesk Analyst, Helpdesk Support Engineer, Technical Support Advisor, IT.