Customer Success Manager

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Customer Success Manager - Legal - London - Competitive Salary + Excellent benefits An excellent opportunity has arisen for an experienced Customer Success Manager to join a growing team team within a globally recognised, blue-chip organisation.This is a diverse role working across all phases of a customer's life cycle from new pre-sales to overseeing solution implementation and on-going Customer Success. The successful Customer Success Manager will provide a client with a consistent point of contact and be their 'go to' expert on the technical and functional capabilities of the solution. The role will involve teaming with the Solution Sales Specialist on customer opportunities and projects throughout their lifecycle.The role:Working with Software Solution Sales specialists to help qualify news sales opportunities and support the growth of the Software Solutions business unit Supporting the sales process through product demonstration support, customer requirements meetings, proposal development, including RFI/RFP bid management processes where requiredWorking with the professional services team to develop effective proof of concept/pilots and to project manage solution implementation projects including schedules, deliverables, and issue trackingBe accountable to drive high active usage rates within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.On-going identification, creation and development of professional services opportunities within client projects Providing best practice advice in order to improve their operations and initiativesInitiating and participating in account planning sessions with both internal teams and client's key stakeholders Required Skills:Good understanding of general business and specifically legal department operationsDemonstrable experience working in pre sales Experience working with SaaS solutions and implementing customer success metrics Ability to effectively communicate and establish credibility and rapport with multiple levels of a client's organization (staff, general counsel, C-Suite) Excellent written and oral communication skillsConsultative and problem-solving skills Strong technical affinity for business solutions, software, data analytics, etc. Proficient Microsoft Office skill, particularly Word and ExcelConsistent performer and handles stressful situations and deadline pressures well High level of initiative and plans and carries out responsibilities with minimal directionAbility to work as an effective member of a matrix team and proactively contributes to the achievement of the Software Solutions business goals. For more information on this position please forward your CV Customer Success Manager - Legal - London - Competitive Salary + Excellent benefits