IT Engineer (Networks)

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Summary
The National Trust continues to make £multi-million investments to transform our technology capability in support of our cause. That's no small task when you consider the incredible breadth of what we do. This journey of transformation will deliver phenomenal benefits for our organisation and dramatically enhance how we connect people with our cause. We've just put a brand new 10 year IT strategy in place that's firmly aligned with our business strategy - a strategy which will bring big delivery challenges as well as one huge opportunity for your career. As this role is in an operational team, you will be require to form part of a shift pattern. The current shift pattern supports our core business hours of 8AM to 6:30PM, with remote out of hours support one week in six. What it's like to work here
We provide the best possible working environment for you throughout the building whilst also promoting and fostering a sociable Heelis Community. Do great things for us and we'll do great things for you and your career. The role will be based at our secondary office, Nexus, which is a mile down the road from our head office, Heelis.

What you'll be doing
You will be responsible for ensuring the smooth operational support and service delivery of a Portfolio of IT Systems including Microsoft Azure, Windows Server technology, AWS and Hyper-V. You will provide IT technical and operational support on a number of key systems within the Trust. You will follow the Technical Delivery Management framework ensuring that all processes and procedures are documented, communicated and followed. You will provide input to all new projects engaging with the Project Management Framework and supporting transition into ‘live'. Who we're looking for
To deliver this role successfully, we're looking for someone who has; Excellent knowledge of Cisco Network support is preferable including routing and switching. Experience in Wireless and Security (ASA Firewall's) advantageous CCNA qualified or similar experience preferable Proven ITIL background and training to a minimum of v3 Foundation level. The ability to support complex environments with multiple parties providing services Commitment to self-development and be enthusiastic about acquiring new skills and embracing new technologies. 2 years previous experience of 2nd/3rd Line support in a Network support team beneficial Experience in working with third parties in definition and implementation of standards and processes. An understanding of Development, Testing and Support Environments The package Benefits
To find out more about the benefits we offer to support you, please follow: https://www.nationaltrustjobs.org.uk/supporting-you/ Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18). Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it. Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you. All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year! To apply for this role, please click the APPLY button. Closing Date: 09 April 2019

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