Business Support Analyst

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Business Support Analyst

Your primary role as Support Analyst is to join the client's team that look after the day-to-day support from a technical perspective, for multiple Financial Services clients. This involves investigating issues and remediating if necessary, advising the customer on issues/solutions, implementation of changes/fixes.

This role will give you the opportunity to:

Manage your own workload and action new work in daily whilst progression Work in Progress and supporting your peers.

Respond to client queries via email and phone.

Perform software installations and data refresh.

Do UAT support and company year-ends test support.

Analyse support issues on client Financial Services applications and related softwares.

Requirement for on call; possible requirement for extended hours / shift working patterns.

A bit about you:

Experience of Windows server 2012.

Experience with PowerShell scripting and SQL queries are preferred.

Knowledge and experience (and possibly certification) with ITIL processes.

You have a computing university degree or experience in 2^nd line software support.

Who you are:

Communicate professionally with customers and colleagues either by email or telephone to clearly communicate query outcomes/resolution - Professional telephone manner required at all times.

Able to work under pressure.

Experience working with offshore teams.

You have good problem solving and analytical skills.