2nd Line Field Support Engineer

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2nd Line Field Support Engineer (Remote Working)

Spring Technology are currently working with an award winning and fast growing IT Solutions Provider to recruit a 2nd Line Field Support Engineer in Sheffield.

The Role

This is a dynamic position within a fast-growing organisation. As a 2nd Line IT Engineer you will be joining a growing and experienced team in supporting a wide variety of technologies both onsite and remotely.

The Responsibilities

*Logging, managing and resolving customer IT issues

*Remote and on-site support

*Contribute to ongoing internal training programs

*Keep up-to-date with developments of our clients portfolio of products and with wider technology trends

*Individual self-study to achieve and maintain industry accreditation

*Interacting, supporting and presenting to new and current IT Service customers

*Working closely with the Sales team to support and solutions for all customers

The Requirements

*IT experience in a corporate or services environment

*Excellent troubleshooting and problem resolution skills

*Provide high level of support for existing customers

*Administration of Microsoft operating systems and applications (Office etc.)

*Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 - 2016

*Good written and spoken English

*Experience of virtualisation technologies; e.g. VMware, Hyper-V, Citrix

*HP, Dell Hardware experience

*LAN/WAN

*Android/IOS support

*All cloud technologies

*AD and Email Migration Knowledge

*Active Directory and Outlook

*Windows XP/7/8/8.1/10

*Office 2010/13/16/365

*Ability to work independently under pressure

*Driving license and own transport is essential

If you are keen to join a leading IT Service Provider who will invest in your personal development and training please apply now.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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