Technical Support Engineer - North East London

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This is an exciting opportunity to join a well-established, progressive and forward looking IT Consultancy and Service Provider.

They are looking for a talented, proactive and analytical Technical Support Engineer to join their busy and dynamic team supporting a diverse range of networking and server infrastructures for small to medium sized businesses. Successful candidates will be those demonstrating a wider ranging knowledge, experience and interest in other technologies.

Whilst primarily based in the office, the role will also require client visits. You must have a professional, flexible and personable approach to client relations and should demonstrate initiative and possess the ability to prioritise tasks yourself.

Although you will be encouraged to pursue continual professional development, you should already have relevant qualifications or be able to show evidence of your commitment to a course of study.

Responsibilities:

- Creating and updating documentation and processes

- Configuring and supporting RMM tools for management of client devices

- Completing technical support activities remotely and on customer sites

- Taking ownership of escalated issues

Essential requirements:

- 5+ years' relevant experience providing user support

- Good presentation and report writing skills

- Strong knowledge of Microsoft Operating Systems

- Experience of remote access technologies

- Experience of virtualisation

- Knowledge of Backup technologies within a virtual infrastructure

- Passionate about IT and technology

- Proactive, personable, confident and analytical

Advantageous experience:

- Prior employment within a Managed Service Provider

- Experience using AVG Managed Workplace

- Mac OSX / Unix knowledge

Personal Qualities:

- Truly passionate about IT and technology

- Problem solver with good analytical and planning skills.

- Ability to communicate technical concepts clearly and concisely to non-technical audiences

- Excellent team player able to contribute ideas and support fellow team members at all times

- Excellent operational experience, including ownership, and prioritisation of calls.

- Ability to multi task, handle high workloads in a busy working environment

- Organised and disciplined

- A structured logical approach along with a professional work ethic

- Excellent written and spoken English