Desktop Support Analyst
Recruiter
Interaction Recruitment
Listed on
11th February 2019
Location
London
Salary/Rate
£20000 - £24000
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
We are now recruiting a Desktop Support Analyst for one of our well renowned London based clients to join the already existing IT Service Delivery Team. In this position you will be responsible for providing technical support for the End User Technology environment involving desktop computing and corporate IT services.Responsibilities will include:
· Ensure system performance targets are achieved - this includes incident, service request SLAs and maintaining or improving identified system, service KPIs.
· Enhance the reputation of Service Delivery by being credible, precise, keeping your promises and through great stakeholder management.
· Maintain and improve operational standards within your area such as daily checks, housekeeping, monitoring, log/error management and diagnostic capture.
· Work with internal business customers and IT departments to implement IT solutions according to the defined timescales agreed within project plans.
· Create and keep update documentation and processes for system implementations.
· Provide clear and concise instructions that can be used by the service desk.
· On a weekly basis provide a checkpoint report to line manager - outlining progress made on calls and issues.
· Manage the call queue and ensure all calls a kept up to date and the business users are aware of the status if their call.
· Make recommendations on how service levels and infrastructure working practices may be improved to enhance productivity or reduce downtime.
· Provide technical assistance to business users by use of technical manuals and one-to-one training, when new systems software has been implemented or updated.
· Work with the relevant teams across the business to resolve user calls and problems.
· Respond and Resolve tickets within the service level agreement by implementing a technical solution.
· Continually improve all aspects of the operation.
· On call as part of a rota when required
Skills and Experience:
· Experienced as a support analyst with a grounding of service management best practice.
· A practical approach to adopting and adapting processes to suit the needs of the business.
· Experience supporting a mixed Wintel and Mac environment
· Microsoft Operating System (Windows 7)
· Microsoft Office Suite (2010/2013)
· Mac Operating System (10.9)
· Troubleshooting / diagnosing issues (hardware and software)
Good working knowledge of the following:
· Microsoft Server 2008/2012 including: Active Directory, File server, DHCP, DNS
· Microsoft Office 365
· SCCM 2012 R2
· Data Networking: LAN, VLAN, WLAN, VPN, WAN
· Apple Profile Manager
· Deploy Studio
· Ability to communicate effectively at all levels of end user including VIPs
· Experience of supporting iOS devices
· Ability to read, write and edit PowerShell scripts
· Experience in VDI technologies (Citrix, VMware, DaaS)
· ITIL working practices
This is an excellent opportunity to join an innovative organisation who pride themselves on developing and investing in the staff with lots of varied routes for career progression. If you feel you have the knowledge and experience required, then apply now as interview will commence shortly. If your application is being considered one of our team will contact you to discuss the position
