User Researcher (part-time)

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Spring Technology's client, a public sector organisation, are currently looking to recruit a User Researcher on a part time basis (24 hours/week) for an initial 3 month contract based in Edinburgh on a rate of c.£450-500/day (inside of IR35).

Responsibilities:

* Plan and conduct user-centered design research including identification of user needs and goals (through a range of methods including lab and field based usability testing, interviews, surveys, co-design workshops, contextual inquiry, and ethnographic studies, etc.).

* Undertake rigorous data analyses using appropriate analytical tools and approaches as needed and involving colleagues and service users in synthesis and analysis of data.

* Ensure that participating in user research is inclusive and accessible for the full diversity of both service users and team members, including developing bespoke methods and tools as necessary.

* Work to ensure that user research is undertaken with and not just on users.

* Ensure all research conducted meets the organisation's legal, inclusive, and ethical standards.

* Ensure a culture of continuous delivery and improvement, ensuring that key tools, methods and processes are regularly reviewed, maintained and improved.

* Explain, and be a persuasive advocate for, the value of user/design research within service design and delivery teams.

* Utilise research methods as agreed with the organisation's Lead User Researcher and aligning to the organisation's user research standards and expectations.

* Collect and analyse data (including collaborative sense making with users where possible). Communicating research findings with an agile team.

* Develop presentations (and associated media) to capture and share user research insights, recommendations, and user needs.

* Working collaboratively in a multidisciplinary team and responding to general requests from stakeholders.

Requirements:

* Experience of designing and undertaking user research projects for digital service design.

* Experience demonstrating the ability to choose appropriate methods for different design life cycle phases and situations.

* Demonstrable ability to deliver actionable user insights and experience, working with and influencing design and delivery teams to ensure that these are embedded in design thinking.

* Ability to develop successful, strategic relationships with colleagues, citizens, users, and other stakeholders based upon a commitment to collaborative working towards improved performance and results.

* Experience of working with service designers and digital systems developers to critique and develop design thinking based on evidence of user needs.

If you would like to hear more about this opportunity please get in touch with Claire Lorden OR Chris Wallis on 0131 524 9027 or send your CV through to [email protected] OR [email protected]

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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