Helpesk Support Engineer - Germany - 18 month contract*

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Responsibilities:

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Prioritize change requests

Create rollout plans for changes requests

Coordinate implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Issues related to Lotus notes client

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of change management process.

Technical Requirements:

* Technical helpdesk or technical call centre experience is necessary.

* Disciplined, systematic problem solving skills required.

* Hands on experience in troubleshooting Lotus Notes

* Windows Operating systems

* Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000

* Servers: Windows 2000, Windows 2003, Windows 2008, windows2012

* Knowledge of Active Directory, Office365, One drive, Skype for Business

* ITSM ticketing tools such as Service Now

* Remote desktop connectivity applications like SCCM, Bomgar, WebEx, Live Meeting, and Windows Native tools

* MS Office Suite (2013, 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

* Internet browsers (e.g. Explorer, Chrome, Firefox),

* VPN and remote dial-in users

* Support for laptop, desktops, and printers

* PDA and blackberry/iPhone support

* Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Active directory / Windows / Desktop support / German / English / MS / 1st line / 2nd line / Hands on

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