MS Dynamics CRM Developer

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MS Dynamics CRM Developer

CRM Developer / MS Dynamics CRM / 365 / SQL Server / Birmingham

My market leading, globally recognised client is looking for a Dynamics CRM Solutions Developer to join their growing IT team at their head office in Birmingham.

The Dynamics CRM Solutions Developer will be responsible for creating a best practice process, supported by the CRM system that allows for a best in class customer experience. Within this role you will be responsible for the customisation and development of the CRM system with a focus on extending its current functionality through the writing of Plug-ins and Custom Workflow Steps, Apps and bespoke integrations.

Key responsibilities:

*Communicating regularly with business users and stakeholders, identifying, analysing and documenting their requirements ready for approval, whilst ensuring expectations are clear.

*Training and coaching CRM users, creating user acceptance test strategies and supporting them in their execution.

*Providing user support for both technical and moderate changes required by the end user.

*Rolling out and evolving the CRM strategy and advise on best ways to implement CRM technology to meet our business objectives.

*Ensuring that the rigorous process for data integrity is adhered to by ensuring policies for data quality is followed.

*Managing pre-built scheduled console applications and system maintenance such as; new users, permission changes, security roles, management of Teams and Queues.

*Overseeing CRM troubleshooting issues, workflow management and advanced find functionality.

*Designing Business Intelligence (BI) dashboards and as a subset of the CRM drive, develop Click Dimensions and mobile use of the MS Dynamics CRM tool.

Key skills and experience required:

*Wealth of experience as a CRM Developer.

*At least 3 years recent experience working with MS Dynamics 2013/2015 or similar as an administrator, super-user or manager.

*Degree in Business/ IT or related field.

*Full UK Driving Licence and valid Passport - travel will be required.

*Knowledge of; Salesforce CRM, SQL Server, 365 is desirable.

*Any knowledge of ERP Systems or experience working in a manufacturing environment would be a bonus.

This is a great opportunity to join an established organisation during an exciting period of change. My client is looking to pay a competitive salary of £50,000 - £55,000 plus a great company benefits package.

Please apply ASAP to be considered!

CRM Developer / MS Dynamics CRM / 365 / SQL Server / Birmingham

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