Cloud service engineer

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Main Responsibilities:

* Provide operational & technical support & maintenance for Cloud based platforms

* Operational, initiative and project based activities.

* Availability management adhering to business defined SLA's.

* Preventative systems maintenance, including patch management, security management & system integrity checking.

* Cloud system builds ensuring server hardening procedures are followed in line with documented process

* Cloud system decommissions ensuring data destruction procedures are followed in line with documented process.

* Pro-active systems performance capacity management.

* Pro-active systems obsolescence management.

* Extensive automation scripting using various tools and technologies.

* Participate in vendor service reviews.

* Testing Disaster Recovery ability.

* Providing Cloud technical support & guidance to application support teams.

* 24 x 7 Callout to support the cloud platform

* Take personal ownership of tasks & work streams delegated by manager and manage through to completion with an emphasis on timely closure.

* Ensure operational processes are defined and continuously reviewed with supporting version-controlled documentation.

* Regular travel to the company sites, unsociable hours & overnight stays where appropriate.

* Occasional travel to offsite vendor locations for service reviews and/or technology briefings.

* Contribute to and has ownership of, both individual & team objectives.

* Ensure problem & request related work is channelled via appropriate systems so that reporting stats can be measured.

* Ability to manage time effectively & prioritise both operational and project workloads.

* Provide activity based reporting at intervals defined by manager and/or team leader.

* Ensure compliance with relevant standards e.g. ITIL, Sarbanes Oxley, ISO 17799, COBIT & auditing authorities (internal & external). Taking timely action to remedy any deficiencies and/or risk areas.

* Energy and passion in order to achieve stretching objectives

* Process Driven, always looking for improvements and leading change.

* Understanding of and passion for delivery of excellent service to internal & external customers

* Build and maintain effective collaborative relationships across all business divisions including Technology

* Able to negotiate with both customers and IT Service providers

* Creative, imaginative and innovative thinking relating to problem solving and new opportunities

* Understanding of broader business environment and organisation

* Able to work on own initiative

Michael Bailey International is acting as an Employment Business in relation to this vacancy.