Test Analyst

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Role - Test Analyst

Duration - 6 Months

Start date - ASAP

Location - Newcastle

Please Note- Contact Centre Experience is Essential for this role

Client

You will be based on site working with one of the UK's a strongest and successful brands, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure; To delivering large scale technology infrastructure.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers.

Job Description

* Increase business, customer satisfaction and benefits for the client (profit/reputation/operational & service excellence) & for the customers (smooth transformational changes / risk managed delivery / simple & transparent services).

* Improved end-users experience of testing (witnessing) through: RFT operation, high value test focus, efficiencies gained, quality of outputs, clear/simple comms and reporting as well as continual improvements in processes.

* Ensures multiple/assigned programmes, projects and the major services delivered in through MCS are supportable

Responsibilities:

* Test prep and execution of releases across L&CG programmes in accordance with testing plans and agreed governance procedures.

* Accurate reporting of testing progress to testing and project management.

* Management and tracking of defects in line with appropriate defect management processes.

* QA/Static testing of documentation to ensure high quality SMART testing inputs.

Required Skills

Essential:

* Excellent communication skills - stakeholder management at an equivalent level within other disciplines.

* Contact Centre Experience

* Service Validation and Testing SME with a proven track record of successful delivery at test analyst level.

* Good overall understanding of the ITIL framework, specifically the functions and linkages of service transition and service validation & testing

* ITIL. /ISTQB certified to foundation level

Desirable:

* ISTQB Certification

* Business Analysis

* Stakeholder Management