Service Manager (Lead Service Designer) SC Cleared
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Service Manager (Lead Service Designer) SC Cleared, Design, Designing, HTML, User Research, Financial Structure, SC Clearance, Security Clearance, GDS, Government Digital, Cabinet, Home Office, Public Sector, Prototype, Prototyping, Interface, Iterate, Service Level Agreement, SLA,
Our Central Government client based in London are recruiting for an SC Cleared Service Designer / Manager for an 18 month contract.
The Lead Service Designer will:
* Lead by example both in how you conduct yourself and in providing design excellence identifying and promoting good practice.
* Lead discussions at a senior departmental level and successfully negotiate legislative change to accommodate new services
* Design service level agreements for new cross governmental services
* Work with other specialists to, design and create organisational and financial structures that support service delivery of new services
* Represent government design at external conferences
* Play an active part in the design community's recruitment and selection process
* Analyse failure within services and identify root causes for that failure
* Find opportunities for cost reduction and improvement within an existing service
* Understand user needs and identify where separate interactions with government should act as one service that meet that need
* Arrange these separate interactions into rational user journeys within that service
* Look for commonalities in activities across services where products could be made
* Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
* Create and rapidly iterate service prototypes
* Identify and design new cross government service patterns and standards
* Collaborating on designs with GDS developers
* Put forward cases for designs with GDS product managers
* Welcome the constructive criticism of their work and be able to constructively review the work of others
* Explain design decisions and be able to represent a service at a service assessment
* Engage the whole multidisciplinary team with the design process
* Run and lead on GDS Design Workshops
Skills and experience:
* Have a design related degree, or relevant industry experience
* Experience of sketching and prototyping on paper and in HTML
* Demonstrable experience of explaining design ideas and concepts in a way that other people understand
* Demonstrable experience of how to interpret user research
* Demonstrable experience on how form and function work together
* Experience of removing complexity from services
* Experience writing for user interfaces
* Experience of assessing a service
* Demonstrable knowledge of how the internet works
* Experience of leading design workshops
* Experience of working in a fast paced agile environment
* Experience in line management, helping colleagues with their career development and coaching more junior designers
* Experience of negotiating important design decisions successfully with senior partners
* The ability to work autonomously away from their team
