Customer Service Clerk

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This expanding insurance broker has some fantastic career opportunities, so why not join them as a Customer Service Clerk and begin your new challenge today? They have over 800 employees & they pay their top clerks over £23,000 + monthly bonuses + Saturday pay + 39 days paid holiday! (including their Birthday)

Your duties will involve offering their existing clients a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with their clients insurance. These may include discussions about outstanding paperwork or payments, processing the many changes customers may wish to make to their policies, cancellation requests, renewing policies and also dealing with any general enquiries they may have. Successful candidates will receive full training on their range of products, how best to meet their customers requirements and how to use the computer system.

Successful applicants must be customer focused and able to work in a high paced, versatile and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential. As a Customer Service Clerk youll have the opportunity to earn a wide range of bonuses relating to performance-based targets. So help them deliver on their target of unrivalled service levels and join their customer service team.

Normal working hours:

9am - 5:30pm all year round

Saturdays 9am - 1pm or 9am - 4pm

Saturdays are worked on a monthly rota system where you might work every other Saturday or less.

Location:

They have 3 offices to choose from:

East Winch - PE32

North Lynn - PE30

Norwich - NR1

Benefits include:

- 38 days holiday for all staff

- Company pension scheme