INFRASTRUCTURE / DESKTOP SUPPORT ENGINEER

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INFRASTRUCTURE / DESKTOP SUPPORT ENGINEER

Looking for a new challenge?

Would you like to join our dynamic IT team in the delivery of day to day IT operations, and key projects for our company-wide IT digital transformation.

We are looking for you to build your credibility across the organisation through a hands-on collaborative approach, by bringing technical and operational IT expertise, as well as an informed and current perspective on technology, systems, security and infrastructure.

Our culture is friendly, team orientated and collaborative. We encourage all members to share ideas and support each other. We hope you will consider our company as the next step in your career.

What are you great at:

- Support the IT team in delivery of Business as Usual (BAU) IT to all users.

- Being proactive, anticipating and mitigating issues, which may impact service availability.

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts.

- Designing, installing and maintaining network and telecommunications infrastructure.

- Infrastructure monitoring, fault diagnosis and resolution, directly or via third parties.

- Capacity monitoring and planning.

- Developing and implementing IT cyber security policies.

- Working with project teams to implement and support new digital transformation technologies.

More about you:

- Experience resolving security and network incidents and building a knowledge-base.

- Professional and positive, with good customer-facing practices.

- Analytical and diligent, with attention to detail.

- Resilient: ability to cope successfully under pressure and with shifting priorities.

- Articulate, with excellent communication skills in both written and spoken English.

- Effective collaborator and communicator at all levels who uses their on initiative and shares skills.

- Self motivated, self-sufficient and enthusiastic team player.

- Assertive, adaptable, collaborative and creative with a "Can-do" attitude, willing to go the extra mile.

- Demonstrated ability to quickly learn new skills.

Technical Experience of some (not all) of the following:

- Network equipment switches, access points, routers and firewalls

- Cloud platforms i.e. Azure, AWS.

- Microsoft 365 (SharePoint / Teams / MS Office / Office 365 / Enterprise Security).

- Windows 10 / Windows 2016 / AD / Azure AD.

- Linux, Visualisation (VMWare).

- Telephony (PBX / Mobile / VOIP / MDM), A/V systems (audio-visual).

- Equivalent or MSC in Information Technology would be an advantage.