Salesforce Support Specialist

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Salesforce Support Specialist

Milton Keynes, Buckinghamshire

Are you an adaptable problem-solver with a passion for Salesforce? Want to learn, grow and progress with a global standards organization as a Salesforce Support Specialist? If so, read on.

About the Company

Our client is the business standards company that helps organizations all over the world make excellence a habit. For more than a century, they’ve been showing businesses how to improve performance, reduce risk and achieve sustainable growth.

They are now looking for a Salesforce Support Specialist to join them in Milton Keynes and help to provide a high level of support to their EMEA employees.

The Benefits

- Salary of £30,000 - £35,000 DOE

- Excellent company-contributed pension scheme

- Company-paid private medical insurance

- A wide range of flexible benefits that you can tailor to suit your lifestyle

- Develop your career with a business that’s committed to continual improvement, integrity and inclusivity

- 27 days’ annual leave (with the opportunity to increase this to 30 days)

Our client prides themselves on setting the industry benchmark and they invest heavily in their people to ensure they are the best in their field. Our client will support you to build on your existing expertise and will coach you to gain your Salesforce Administrator qualifications if required.

The company’s offices are based close to Milton Keynes Station, so there are great public transport links, as well as on-site parking. Our client also has secure cycle storage and on-site changing and showering facilities if you’re eager to have an eco-friendly commute.

The Role

As a Salesforce Support Specialist, you’ll provide technical support to employees using Salesforce.

In this key role, you’ll be heavily involved in both the day-to-day maintenance of the system, as well as the process of making ongoing improvements.

Acting as a Salesforce superuser, you’ll effectively prioritise a wide variety of cases and will use a diplomatic approach to manage stakeholders’ expectations.

Specifically, you will:

- Assist with data management, quality or system usage requests

- Develop, create, and maintain the integrity of customised reports and dashboards

- Keep users informed about system functionality and enhancements

- Set up standard reports that enable consistent EMEA reporting

- Carry out data cleansing tasks

About You

To be considered as a Salesforce Support Specialist, you’ll need:

- At least two years’ experience of using Salesforce

- Experience of working within a sales and/or commercial environment

- An analytical approach to problem-solving

- To enjoy working with IT users and the variety this brings

- Strong communication skills

It would be great if you had experience as a Salesforce Administrator, but this isn’t essential as training will be provided.

Other organizations may call this role Salesforce Support Engineer, IT Support Engineer, Technical Support Engineer, Salesforce Support Advisor, Salesforce Support Executive or System Support Engineer.

Webrecruit and our clientsare equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next step as a Salesforce Support Specialist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.