Service Desk Administrator

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This company are a trusted global provider of hybrid cloud solutions, software and consultancy within IT, geoscience and data management for the oil and gas industry - located in Stavanger, Oslo, London, Aberdeen, Dubai, Houston and Calgary. Their vision is Beyond Technology and since the beginning they have combined technology with human inventiveness.

They are looking to expand their Aberdeen team with a ServiceDesk Administrator to complement their existing team of System Engineers. They can offer a highly-competitive salary, dependent on experience, generous benefits and a friendly, vibrant work environment in which to develop your career.

The available position is critical to the efficient delivery of a World Class Service to their customers and partners. It offers a varied role, reinforcing ITIL processes, and focusing on priorities set by the Service Delivery Team to meet customer expectations. Another key aspect will be to take a lead role in developing the teams use of their proactive monitoring and management platform.

Work tasks include:

- Manage service requests, incidents and problems through our Service Management System

in adherence to ITIL Processes.

- Process all User Access Requests consistently and in a timely manner.

- Provide support and advice to ServiceDesk team to efficiently manage all open tickets, and drive improvements to deliver better service.

- Utilisation of proactive management tools for monitoring infrastructure status to ensure maximum endpoint and service availability.

- Ensuring documentation is accurate.

- Work with other teams/departments when required.

Personal qualifications:

- Service-oriented and committed

- Effective communicator

- Ability to deliver a high level of quality and customer experience

- Ability to manage multiple tasks simultaneously

- Cooperative skills

- Engaged, creative, determined and responsible

- Be a team player and contribute to knowledge transfer and competence development

- An automation and standardisation mindset

- Curious and fast learner, particularly with regards to new technologies

- Good written, oral and interpersonal communication skills

Other beneficial qualifications:

- Knowledge of and experience with ITIL processes

- Experience within ServiceDesk / Helpdesk environments

- Knowledge of ServiceDesk operations and/or ServiceNow (ITSM tool)

- Knowledge of Solarwinds MSP N-Central (Proactive Monitoring & Management tool)

- Good technical expertise in several disciplines; Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10, Secret server, Exchange, TCP/IP, WIFI / WLAN and Active Directory