Desktop Support Engineer

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Desktop Support Engineer to be based in Milton Keynes on an initial 3 Month contract. Experienced Desktop Support Engineer required to carry out 2nd Line Support.

Job Title - Desktop Support Engineer

Location - Milton Keynes

Duration - 6 Months

MAIN RESPONSIBILITIES

* Provide 2nd level support for the IT end user systems.

* Coordinate the resolution of all incidents assigned to the Desktop Support team in a timely and effective manner and against agreed SLAs

* Organising own workload using the incident management system.

* Undertake cable management between central devices and end user systems.

* Undertake physical installation, moves, hardware replacement and repairs of handsets, PCs, laptops, printers and specialist hardware.

* Undertake the installation of applications or operating systems, either manually or by using prepared procedures and scripts.

* Undertake the planning and implementation for all office move requests.

* Ability to diagnose and fault find end user infrastructure such as desktops PCs, laptops and printers.

* Responsible for the support of Audio Visual equipment.

* Recommends solutions and alternatives.

* Support for business continuity activities.

* Update Configuration Management Database on infrastructure deployment process.

* Management of IT asset process following HQ guidelines.

* Recommend new processes and procedures where none currently exist.

* Support Infrastructure Services Manager in improvement of services.

* Support Early Life Support and project to BAU activities.

* Manage cable management between office outlets and end user systems.

* Definition and regular reporting of KPIs for the Desktop Support Team.

Candidates should submit CVs in the first instance. Mike Tripp 0161 924 3631