Technical Support Representative

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Teleperformance is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded.

We are a global company but you will work on behalf of Advent Software, as part of a close-knit team that gets a real buzz from working together.

Advent Software is a software company that makes software designed to automate portfolio accounting for investment management firms, ranging from family offices and investment advisers to large institutional investors and hedge funds.

We offer extensive training, on the jobs training and ongoing support, tailored to our people’s needs. Our managers are really approachable and always on hand to help with any problem or situation.

We believe that diversity plays a meaningful role in the success of our business, and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences.

As well as a highly competitive salary we offer a benefits package that includes:

- Employee discounts

- On site catering facility

- Discounted tickets to the Manchester Arena events

- Casual dress code

What is the role?

The primary focus of the role is to support the client’s customers by solving their technical challenges and providing guidance on the use of their various software and service offerings.

By combining great attention to detail with excellent troubleshooting skills, you will identify the customer’s needs and deliver appropriate action whilst exceeding their expectations. With low-volume, high complexity issues and assignments you will be challenged daily.

Requirements

We are looking for someone with 3+ years’ experience supporting complex software applications, preferably in the financial services, with Working knowledge of MS Windows, MS Office, system architecture, and corporate IT environments (SQL, SSRS, UNIX/LINUX, common APIs)

Ideally knowledge of fund accounting, financial services and/or front, middle, back office operations and reporting would be preferred.

An educational background in MIS, computer science or other technical degree, economics, business management, or finance would be ideal.

Working 40 hours a week over Monday to Friday and Sunday 7am to 7pm, currently required to work one in three Sundays.

Depending on business needs you may be required to travel within the role.