Helpdesk Technical Administrator

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Helpdesk Technical Administrator

We need someone to be the glue in the business - To co-ordinate, to drive improvement and provide support… Are YOU up to the job?

As a forward-thinking and innovative IT company, we are looking for an organised team member with a technical IT background.

You will get involved in all areas of the operations and technical processes, whilst promoting an environment that will allow the IT support team to operate efficiently and provide quality support to their customers.

This hugely varied job will pull you in all directions from sales order processing, administration, project co-ordinating, technical helpdesk, resource planning, coaching, training, finance, document management, stock inventory and reporting.

It will be your remit to actively seek, identify and implement improvements to processes to ensure the company remains competitive and efficient.

About you

You will have:

- 1st line IT technical support experience, at minimum

- Providing a high standard of customer service

- Diary and work load management

- Working knowledge of helpdesk systems

- Proficient in Microsoft Office in particular Excel

- Strong numeracy and organisation skills

- Producing weekly reports and providing feedback data

In addition to your natural flair for initiative and ability to communicate and resolve problems with people at all levels, you must be able to prioritise your workload and think on your feet.

What you can expect

This job is not for the faint hearted, but if you want to get your teeth into something and make a significant difference to a thriving business, then it is your opportunity to take full advantage of the potential on offer.

This friendly company has built their growth and success, since 1999, by committing to a positive working environment and low staff turnover. They invest heavily in structured training and qualifications for ongoing personal staff development. Their innovative approach means that all employees are fortunate to use the latest cutting-edge technology and up-to-date software.

You will be rewarded with a competitive salary and 2 salary reviews in year 1. You will also receive full private medical cover after 2 years’ service.