Application Support Analyst

This job has now expired please search on the home page to find live IT Jobs.

Application Support Analyst

PremFina Ltd is a fast growing; venture capital backed premium finance company that promotes financial inclusion by enabling the payment of insurance premiums via instalments. Based in Mayfair, London, it supplies insurance brokers with funding lines and also enables self-funding by insurance brokers and MGAs via its Software-as-a-Service (SaaS) affiliate IXL PremFina Ltd. PremFina’s shareholders include global investors Rakuten Capital, Draper Esprit Plc, Thomvest Ventures, Emery Capital, Rubicon Venture Capital, Talis Capital and the company’s founder. More info at www.premfina.com.

Job Purpose:

To support clients using our finance software application. To Interact with staff to resolve general software and hardware issues. To utilise new technologies to improve business processes. Proven technical skills in SQL are essential. Previous experience working in a Saas environment, with premium finance or in financial services is desirable.

About the Role

Resourceful, takes ownership and strong technical problem solver who is solution driven, Tactical, hands-on, agile approach.

Key Skills and Responsibilities

Technical Skills

Essential:

Basic knowledge of SQL Databases, Network troubleshooting, Support of Windows 7, Windows 10, and MacOS based systems.

Desirable:

Basic understanding of APIs and REST based Web Services, PL/SQL, Shell Scripting, SOAP UI tool, Jira, Confluence, Office 365 Administration

Responsibilities

- Maintain a detailed understanding of the product technically and functionally

- Make recommendations for product enhancement and revisions to the product manual/user guide based on support and training experience

- Carrying out business process reviews with clients to ensure that existing processes are still relevant and that where change is required it is managed effectively to deliver improvements to business efficiency without upsetting the status quo

- Applying the company's implementation techniques to deliver services to new clients

- Involvement in all stages of the delivery cycle: from research to development, working closely with the developers and business analysts

- Overseeing the implementation and automation of new Admin/Support scripts and tools as part of a process of continuous improvement.

- Thoroughly document product and process inconsistencies/issues/ software concerns for follow-up and/or resolution by ASEs development team.

- Managing, investigating, resolving and / or escalating pre- and post-implementation issues via our ticketing systems.

- Providing first and second line support including ad-hoc training to clients via email and remote sessions

- Helping with systems administration as required to ensure the smooth operation of all systems with 100% uptime

- Carrying out other ad hoc duties as required including setting up and configuring new laptops and maintaining assets

Attributes

- Excellent communication skills, both verbally and written, are essential

- Willingness to serve clients and be empathetic to their needs

- High attention to detail and a keen emphasis on accuracy

- Ability to work to deadlines, along with the flexibility to manage changing priorities and the ability to multi-task

- Proven ability to sustain high level of performance under pressure and remain focused

- Ability to self-motivate, self-manage and work both autonomously and as part of a team

Qualifications and Experience

- An IT related degree qualification would be desirable, but not necessary

- Likely to have 1-2 years’ experience in a similar role

- Knowledge of both the insurance broker and insurer markets in UK an advantage

- An understanding of premium finance an advantage

When applying for this role, please email with your CV and quote "Application Support Analyst" in the subject line of your email application.