Online Support - Graduate (Excellent Career Prospects)
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Online Product Support Executive
Fantastic opportunity for a talented graduate or legal professional to join a global organisation. We are looking for a Product Support Advisor to work within a dedicated team to provide support and expertise to legal firms. You'll provide support for various Online Legal products within a dedicated support team. This opportunity has excellent career development prospects and people in this team typically progress to positions such as Product Specialist, Project Manager and Business Analyst within 1-2 years in the company.
What's on offer?
* Competitive salary and overall package
* Work for a globally established brand
* High internal mobility, career development and training
* Cutting edge legal technology
Responsibilities
* Support customers with the tracking product and system troubleshooting queries.
* Provide expertise on the product to stakeholders and clients
* Provide customer training on content creation and system administration.
* Support internal stakeholders such as Sales and Marketing teams.
Essential Criteria
* 2:1 degree in related discipline
* Excellent verbal and written communication skills
* Ability to multi-task and work at pace
* Ability to communicate higher level technical information to non-technical customers
Desirable Criteria
* Experience supporting software products
* Experience working in a legal department, legal technology, or general tech company
* European language skills other than English
If this sounds of interest, please apply immediately, and a recruiter will be in touch. This is an opportunity not to be missed, working for a very large and well established organisation with fantastic career prospects.