Field Service Supervisor - South East - London

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Position: Field Service Supervisor

Location: South East

Salary: 35000 per annum

Job type: Permanent

MAIN PURPOSE OF THE JOB

To be integral in supporting a team of engineers and technicians in delivering first class customer service in an efficient and professional manner, continually meeting or exceeding given performance targets as directed by their Field Service Manager. The job holder shall always balance the needs of the Customer with the profitability and reputation and must be able to consistently demonstrate exceptional customer service and interpersonal skills.

PRINCIPAL ACCOUNTABILITIES

To Commission New Assisted Living installation on behalf of the Service department ensuring 100% customer satisfaction and improved quality.

To be the Safety Health and Environmental representative for your team in the field.

To generate the maximum amount of profit from our service contracts whilst developing long term business partnerships

To manage the day to day operation of a team of field engineers.

To repair and maintain existing equipment and systems across the full range of products.

To continually exceed performance targets as set by the Field Service Manager in the areas of productivity, quality of workmanship, first fix rate, stock control and attendance at work.

To demonstrate a comprehensive and in-depth knowledge of all the companys core products both in their repair and functionality.

To provide technical assistance and training to other members of the team and customers as directed by the Company.

Identify issues that impact upon customer satisfaction levels and actively participate in their resolution and future prevention, whilst adhering to the Companys policies and procedures.

To be able and willing to work outside geographical boundaries, to demonstrate co-operation and flexibility in meeting the demands of customers throughout the business.

KNOWLEDGE/EXPERIENCE/SKILLS NEEDED

Monitor the status of DBS checks or similar as directed by the Company policy.

Comprehensive and in-depth technical understanding of the Electrical and Electronic systems /principles.

An electrical/electronic qualification equivalent to or above an NVQ level 2 or similar.

Full driving licence.

Be able to demonstrate problem solving and analytical skills.

Be able to demonstrate Customer focus the customer comes first.

Be able to demonstrate effective team working including mentoring/coaching and training others

Effective communication skills

Effective time management & planning skills.

A flexible approach to work.

The ability to work at heights or in confined dusty spaces.