IT Service Desk Engineer (1st Line, Leeds)

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Are you an IT professional looking for an exciting new challenge?

Do you want to work for a Top Track 250 company - one of the UK’s top performing private companies which truly promotes organic growth and development?

If you have answered yes then read on to find out more…

Your role

Your responsibility will be to provide 1st line support to internal and external customers. Being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible. You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress. You should have experience of supporting Microsoft operating systems, Microsoft office applications, computer hardware, printers and bespoke applications.

Your team

Based in Leeds and reporting in to the IT Service Desk Manager, this is a unique and exciting opportunity to truly use and build your IT knowledge.

The team is well established and is looking for an additional heads to add to the existing experience, whilst offering an excellent company culture and work life balance!

Financial package and benefits

We are offering a competitive financial package with a salary from 18-20k, Private Pension, 25 days holiday, 2 days paid Charity work each year for a charity of your choice, 3 days of additional training from our very own course selection (1,200 to be precise), subsidised gym membership and a cycle to work scheme.

Your background

You will have experience of working in a similar position, providing excellent customer focus support, along with a good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets.

About QA

As one of the largest learning services organisations in the UK. We like to help develop skills and capabilities for everyone from apprentices to business leaders. With our HQ in London and 20 training centres nationwide, QA Group is comprised of four fast-growing divisions- QA Learning, QA Apprenticeships, QA Consulting and QA Higher Education- all of which deliver innovative, award-winning (2016 Top 20 IT Training Companies List) & ever-evolving skills solutions.

To apply, please click the APPLY button.