Customer Service Associate

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Customer Service Associate  

Solihull, West Midlands  

Salary: Dependent on Experience + Extensive Benefits Package  

Working Hours: Mon - Fri: 7am - 3.30pm/9.30am - 6pm & Saturdays: 8am - 2pm (1 in every 4)  

SSP is a global provider of technology systems and solutions across the entire insurance industry. We provide core technology solutions, distribution and trading capability, advanced analytics and solution delivery.  

Do you want to want to work with great people, in modern offices and have the opportunity to progress and develop your career? If so, our team is growing, so we are on the lookout for a passionate Customer Service Associate to join our Customer Support Services Team based at our Solihull office.  

The purpose of the Customer Service Associate will be -  

To provide first class customer service and support to the SSP customer base, dealing with enquiries in regards to our software products. With a real focus on delivering results by taking accountability and resolving client issues in a timely manner.  

We’d like to meet a Customer Service Associate with -  

- Experience of providing first-rate customer service through working on a Service Desk, analysing and resolving client issues.  

- The ability to investigate and provide efficient solutions for technical issues raised in a timely manner.  

- A real passion to provide resolutions to customers through a high level of customer service.  

- Working knowledge of insurance or finance industry, or experience of working with any SSP product would be highly regarded.  

- Experience in working in a fast paced environment, with the ability to work proactively and independently.  

The Customer Service Associate responsibilities include -  

- Investigating and providing solutions for issues raised from client calls to the service desk.  

- Producing clear specifications relating to user problems that ensure timely and efficient solutions.  

- Recognising when a call is not readily resolvable and following processes to ensure that the issue is escalated.  

- Carry out testing, investigate and report errors that may be found.  

- To assist the Service Desk Manager and/or Service Desk Team Leader to control the number of calls open on the Help Desk.  

- To use the formal call logging system in place, and be responsible for the quality of the information recorded.  

- Demonstrate an excellent customer service focus when dealing with clients.  

What’s in it for you?  

- A unique working environment where you’ll be surrounded by passionate experts from a variety of backgrounds and industries, all with the one strong, clear vision - to be the leading provider of insurance technology software.  

- A generous salary and matching pension scheme.  

- A clear, personal learning and development plan that provides the frameworks and development solutions to ensure everyone has the opportunity to maximise their performance and realise their potential.  

- Generous holiday allowance (25 days + Public Holidays), free parking and life assurance.  

- A wide range of flexible benefits such as experience days, gym memberships and childcare vouchers, to wellbeing benefits like healthcare cashback plans, and so much more.  

A career with us:  

SSP believes the most valuable asset for any business is the people it employs. It is crucial therefore to employ and invest in the best.  

We have a strong, clear vision - to be the leading provider of insurance technology software - and our values describe what makes SSP unique, and capture the SSP spirit that runs through everything we do.  

At SSP we believe that our diversity makes us stronger. As an equal opportunities employer, we celebrate and support everyone who works for us. We are committed to providing equal opportunities in our working practices and are proud of our inclusive culture.  

It goes without saying that we do not discriminate on any basis. Instead we continue to actively promote equality and grow our diverse workforce for the benefit of our customers, products, our business and our people.  

To apply for the role of Customer Service Associate, please apply via the button shown.   

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.   

Additional Keywords: Customer Service Associate, Customer Support Advisor, Technical Support Advisor, IT Support Technician, 1st Line Support Technician, Service Desk Advisor, Helpdesk Advisor, IT Support.