Help Desk Support Engineer (1st Line Technical Support)

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Help Desk Support Engineer (1st Line Technical Support)

Thatcham, Berkshire

Who Will I be Working For?

Our client is recruiting on behalf of a fresh-thinking IT business based in Thatcham. They’re now looking for a Help Desk Support Engineer to join their friendly team.

What Do I Get In Return?

- Salary of up to £24,000

- Workplace benefits (including healthcare after 12 months’ service)

This is the ideal role in which to take the next step in your career and take fun challenges in an environment where no two days are ever the same.

You’ll be able to further develop your knowledge of both software and hardware systems, grow professionally and forge some strong bonds. The team is supportive and you will be enabled to learn more about the infrastructure you work with.

So, if you are keen to continue your IT career and can deliver outstanding customer service every time, this is the role you’ve been waiting for, apply today.

What Will I Be Doing?

As a Help Desk Support Engineer, you will join a friendly help desk team and take responsibility for supporting customers with IT related issues.

Primarily dealing with inbound issues, your day-to-day will also include monitoring and backup checks, customer builds and the management of the support ticket queue.

Your role will also include:

- Ensuring SLA requirements are met

- Providing technical support to new and existing issues

- Logging new support calls

- Updating information on the support system and timesheet

- Responding to alerts from automated systems for hosted IT infrastructure

What Do I Need?

To be considered as a Help Desk Support Engineer, you will need experience of the following:

- Windows Server 2003 to 2016

- Microsoft Exchange 2007 to 2016

- Office 365 administration

- Active Directory, Group Policy, DNS & DHCP

- Windows XP, 7, 8 and 10

- Mac OSx

- Mobile devices (iPhone/Blackberry)

This is the right role for those who have held the role of Help Desk Support Engineer, 1st Line Support Engineer, Helpdesk Engineer, 1st Line Engineer, Network Support Engineer, IT Support Engineer, Helpdesk Analyst, or Managed Services Engineer.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you could thrive in a first line capacity as a Help Desk Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.