ITIL Process definition Business Analyst - ITSM Agile

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ITIL Service / Process definition Business Analyst - ITSM Agile

To be suitable you must have;

* ITIL based, Service and process definition

* Agile Business Analysis experience, gathering and documenting User Stories, Process Definition and Functional Design Specification

* Demonstrable ITIL / ITSM experience ideally certification

Working on an Agile project you will be supporting the Product Owner and Project Manager on a Digital Transformation ITSM implementation of ServiceNow for Dashboarding and Monitoring. Ideally you will be familiar with how ITSM tooling is quickly becoming key to integrated digital change in a business and the IoT.

Prerequisites will be excellent internal and external stakeholder management, working well in a dynamic team environment and with a self starting delivery focus

Please apply in the first instance and follow up with a phone call if you are an exact match to discuss further.