Service Desk Analyst - IT Helpdesk Support Engineer
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Service Desk Analyst / IT Helpdesk Support Engineer that has excellent customer service and troubleshooting skills is required by a well-established financial services company based in Leeds, West Yorkshire.
SALARY: Competitive + Benefits
LOCATION: Leeds, West Yorkshire
IS THIS YOU?
Do you have a proactive and positive approach to solving IT / technical problems?
Are you committed to providing excellent customer service?
Do you have a proven history of delivering IT service?
If this sounds like you, we can offer a rewarding career with one of the most progressive financial services companies in the industry, providing high-quality customer service and first-class IT support to their Users.
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Desk Analyst / IT Helpdesk Support Engineer that has excellent customer service and troubleshooting skills
Working as a Service Desk Analyst / IT Helpdesk Support Engineer you will help, support and guide their Users (350 employees and over a 1,000 self-employed agents) in the use of the IT systems.
As the Service Desk Analyst / IT Helpdesk Support Engineer you will need to have a strong customer focus and positive attitude to handle all aspects of IT support effectively and compliantly. You will also need to build and maintain strong relationships with both agents and field managers, to ensure the best outcomes for everyone.
As a successful candidate, the company will offer comprehensive training and on-going support to help you grow within the company and progress your career.
The company has an exciting future ahead of them and you could be part of it!
APPLY TODAY
If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties and responsibilities as the Service Desk Analyst / IT Helpdesk Support Engineer:
Operate as 1st Line Support and Service Desk
Offer excellent customer service, handling calls and emails promptly and effectively, providing a first-time resolution
Work to SLA’s and KPI’s
Provide help and advice for all the Users on a range of devices
Embrace and implement a culture that places the customer at the heart of all decision processes
Work with IT and Project Teams to ensure the technology meets business needs
Act with integrity and create a positive, focussed and energetic working environment
Deliver process improvement in service and the wider IT Team
Ensure professional standards at all times
Be ITIL aware
IDEAL CANDIDATE REQUIREMENTS
Proven experience of working within a Service Desk environment
Excellent interpersonal skills
Strong IT technical skills
Good time management and ability to prioritise workloads
Positive attitude
Ability to work as part of a team
Ability to recognise problems and provide solutions to all types of challenges
Have the drive to succeed on a personal, team, department and organisational level
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
JOB REF: AWDO-P4176
Full-Time, IT Technical First Line and Second Line Jobs, Careers and Vacancies. Find work in Leeds, West Yorkshire. Recruitment services provided by AWD online.
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