Senior AV Services Technician

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De Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience.

A culturally rich university with a palpable commitment to the public good, it strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The university is a vibrant, multicultural hub of learning, creativity and innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with award-winning teaching and world-class facilities that help students develop the skills and attitudes employers demand.

Faculty / Directorate

The contribution of the Information Technology and Media Services (ITMS) directorate is essential in the delivery of the corporate strategy for the University to maintain the quality of its provision and its distinctiveness. The University is continuing to make a significant investment in its IT and media services provision to ensure the delivery of a consistent, high quality IT and media services across the University.

Role

An exciting opportunity exists for a skilled Audio-Visual Services Technician to join a team who install, support, design and maintain A/V and IT equipment in approximately 450 facilities across the University such as classrooms, labs,

lecture theatres, and meeting rooms, ensuring a high level of availability and usability for staff and students.

We have a wide range of A/V systems on campus and troubleshoot issues end to end, from checking wiring & DM terminations to Debugging code & making changes to programs currently running in A/V spaces.

Your role will be to help support these functions across campus and to be a point of technical escalation for the rest of the team.

Ideal Candidate

It is essential that you have experience in an audio-visual or technical support services in a large and complex environment, operating to agreed service levels and possess good knowledge of current and future trends in audio-visual technologies and IT.

Knowledge of A/V wiring, technical drawings, networking, general IT Skills, Crestron systems and programming would be highly advantageous.

You will have excellent team working, communication, organisational and customer service skills with the ability to build effective relationships and user expectations, and must be a strong team player who can analyse and prioritise your own and the team’s workload and meet challenging deadlines. You will be expected to be flexible and react quickly to changing priorities whilst maintaining a high level of customer service.

Further training will be available for Crestron programming, AVIXA CTS, ITIL Foundation etc. if required, to the successful candidate.

Advert Closing Date : 24 May 2018

De Montfort University is committed to providing a working and learning environment that enriches

lives, supports individuals to reach their full potential, and where everyone is treated with dignity and respect. As an educator and shaper of society, the university aims to role model positive behaviours both within the university and to reflect the diversity of the wider community. As such we welcome applications from all potential candidates.