Service Desk - Remedy - ITIL - 1st Line Support - AD, Exchange

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Service Desk - Remedy - ITIL - 1st Line Support - AD, Exchange, MS Office, Server Management, Application Management - Excellent Customer Service experience - Rota work

Our client, a leading telecoms company require a number of Service Desk Engineers for an initial 3 month contract based in Barlborough, Derbyshire. The successful candidates will be experienced in providing first time fixes on a number of technical issues in a busy, fast paced helpdesk environment.

With a good knowledge of Active Directory, MS Office and Server and application Management skills, you will also be an excellent communicator adept at using call logging tools such as Remedy.

Key Skills and Experience

* Use of call logging system (remedy) to log all incoming tickets.

* Good time management, work well under pressure, ability to multi-task

* Good Customer services

* 1st line IT Support experience

* Good knowledge of IT systems - AD, exchange, Microsoft Office products, server management, application management etc.

* Previous experience in a high paced service desk

Please note this Service Desk operates on a shift basis as follows:

* 08.00 - 4.30

* 08.30 - 5.00

* 09.30 - 6.00

3 shifts patterns between 8am - 6pm Monday to Friday. 8.5 hour days with 1 hour lunch break.