Senior IT Helpdesk

Senior IT Helpdesk Technician
Burgess Hill, West Sussex
£27,000 per annum
Monday to Friday - 37 hours per week - excellent benefits


Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.

You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years’ experience in a relevant IT role – education sector would be a bonus.

The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including:

• Office 365 and Azure AD
• iOS and MacOS
• Mobile Device Management (Microsoft Intune)
• Windows Server (2019/2022) and Desktop (10/11)
• PowerShell
• Virtual Servers (vSphere & VMWare)
• Wired and Wireless Networks (Aruba, Cisco and VLANs)
• VOIP Telephony (3CX)
• Filtering, Firewall and VPN (Smoothwall)
• CCTV (Hikvision)
• Mobile Device Management (Intune and Mostyle)
• Door Control (Paxton and IDStore)
• Active Directory, DNS, DHCP, Group Policy
• Print Management (PaperCut MF)
• Classroom Technologies

• Understanding of networking principles
• Knowledge of:
  
  
  • Windows 10/11 Desktop Support
  • Windows Server 2019/2022 Server
  • Virtual Machines (ideally VMWare and/or Hyper-V)
  • Active Directory, DNS, DHCP, and Group Policy
  • Wired & Wireless Networking (ideally Aruba and/or Cisco)
  • Switching and routing, VLANS, wireless networking
  • Mobile Device Management (ideally Microsoft Intune and/or Mosyle)
  • MacOS and iOS
  • Print Management (ideally PaperCut MF)
  • VOIP (ideally 3CX)
  • Door Access Control (ideally Paxton and/or IDStore)
  • Firewalls, Filtering and VPNs (ideally Smoothwall)
  • CCTV (ideally Hikvision)
  • PowerShell and Scripting