Senior IT Helpdesk Technician
Burgess Hill, West Sussex
£27,000 per annum
Monday to Friday - 37 hours per week - excellent benefits
Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.
You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years’ experience in a relevant IT role - education sector would be a bonus.
The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including:
- Office 365 and Azure AD
- iOS and MacOS
- Mobile Device Management (Microsoft Intune)
- Windows Server (2019/2022) and Desktop (10/11)
- PowerShell
- Virtual Servers (vSphere & VMWare)
- Wired and Wireless Networks (Aruba, Cisco and VLANs)
- VOIP Telephony (3CX)
- Filtering, Firewall and VPN (Smoothwall)
- CCTV (Hikvision)
- Mobile Device Management (Intune and Mostyle)
- Door Control (Paxton and IDStore)
- Active Directory, DNS, DHCP, Group Policy
- Print Management (PaperCut MF)
- Classroom Technologies
- Understanding of networking principles
- Knowledge of:
- Windows 10/11 Desktop Support
- Windows Server 2019/2022 Server
- Virtual Machines (ideally VMWare and/or Hyper-V)
- Active Directory, DNS, DHCP, and Group Policy
- Wired & Wireless Networking (ideally Aruba and/or Cisco)
- Switching and routing, VLANS, wireless networking
- Mobile Device Management (ideally Microsoft Intune and/or Mosyle)
- MacOS and iOS
- Print Management (ideally PaperCut MF)
- VOIP (ideally 3CX)
- Door Access Control (ideally Paxton and/or IDStore)
- Firewalls, Filtering and VPNs (ideally Smoothwall)
- CCTV (ideally Hikvision)
- PowerShell and Scripting
