Genius - Apple Store, Brent Cross

This job has now expired please search on the home page to find live IT Jobs.

You’re fascinated by the way things work and the reasons they sometimes don’t. You sometimes rearrange your computer setup just for fun. You were the kind of kid who took things apart just to put them back together (correctly). If this sounds like you, you’re our kind of Genius. You’re here not only to help fix equipment, but to restore positive customer relationships with free technical advice and timely repairs.

A candidate we’ll love:

You provide white-glove treatment to customers.

You enjoy meeting people and building relationship with customers.

Your friends and family see you as an absolute technical guru.

You have some background in tech support or customer service.

You have a burning desire to solve problems.

You can communicate technical concepts in layman’s terms.

You have a sense of urgency—but also the ability to keep your cool.

You share a passion for technology and Apple products.

A position you’ll love:

Solving problems—things happen and you’re there to fix them.

Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Troubleshooting and repairing Apple hardware and software.

Juggling customer and product issues with a genuine sense of urgency.

Turning around repairs to customers as quickly as possible.

Being one of the go-to people for technical knowledge in the store.

Having passion about customer service and a commitment to exceeding expectations.

The ideal opportunity to use what you know:

A job at an Apple Retail Store is a chance to use your hands and heart. To use your knowledge and experience. To contribute meaningfully to people’s lives with your technical know-how.

To delight. Enrich. Impress. Engage. Inspire.

Are you ready to join the retail revolution?