Dev Ops Support Manager

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The Dock is a multidisciplinary research and incubation hub, where designers, doctors, visionaries and makers are doing things that matter for people, places and robots. Located in the heart of the Dublin Docklands in a connected, state-of-the-art workspace designed for creativity, collaboration and fun.

We’re looking for a Dev Ops Support Manager to join our growing organisation. Operating across all stages of the innovation spectrum, with a remit to build the future in real-time. The working environment will be open and interactive facilitating collaboration with colleagues, clients and ecosystem partners. Our experimentation culture, combined with a disruptive brief will ensure that together we make major societal impacts.

Are you ready to join top innovators making a global impact?

What are we looking for?

Highly collaborative, open and talent led agile developers, who are ready to lead the way in advancing the next generation of agile practices. We are passionate about Iterative Development and Continuous Improvement. We can and will do whatever it takes to deliver truly great solutions.

Why Agile?

Agile professionals define an adaptive model based on greater collaboration and communication between teams; Agile is a cultural change that impacts people, processes and tools in different ways across the organisation; based on iterative, time boxed and incremental approach, where requirements and solutions evolve through collaboration between self-organizing and cross-functional teams. Agile promotes adaptive planning, evolutionary development and delivery and encourages a rapid and flexible response to change.

What you’ll be doing

Architecting, designing and owning a cutting edge Development Operations and Support framework to be used across all projects run by the Centre. Develop, deploy and support infrastructures, applications, software solutions and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Support technical escalation of L3/advanced issues for problem resolution. Apply deep knowledge of industry standards and vendor certifications.

Overall:

-Plan and implement medium to high risk changes on production systems.

-May participate in:

-Planning and designing new platforms and integrating new technologies into existing infrastructure

-Evaluating new technologies and new releases

-Conducting cost analysis of newly designed platforms and technologies focus on Accenture and industry standards, policies and best practices

-Analyze and assess the impact and risk of low to medium risk changes on production systems

-Resolve Level1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.

-Conduct trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent & timely resolution and documentation.

-Deploy standard repeatable build outs.

-Install, configure, patch and maintain appropriate technologies (e.g. servers/databases/network/ storage/software solutions).

-Manage and support backup strategies.

-Analyze system performance indicators and recommend improvement actions.

-Monitor vendors' release notes and plan necessary upgrades and patches as required.

-Assist disaster recovery tests.

-Create and review technical system recovery plans.

-Review the problem management register and identify and implement actions.

-Assess/install/maintain third-party tools.

-Make proactive suggestions for service improvements.

-Demonstrate commitment to Service Excellence.

DevOps-specific:

-Designing and directing all aspects of Continuous Delivery implementation on Accenture IT systems build or application support projects.

-Research and adapt new practices and approaches to DevOps.

-Refine, contribute and collaborate with our DevOps Centre of Excellence.

-Advising stakeholders on best practices to implement DevOps and Continuous Delivery

-Leading environment support, technology architecture and infrastructure design activities for stakeholders.

-Coaching individuals on the principles of Continuous Delivery, DevOps and Agile delivery

-Mentoring and developing junior DevOps professionals

Basic qualifications

Your skills and qualifications

-4+ years of experience defining and managing the roadmap for implementation of DevOps in an established operation.

-4+ years of experience providing service support - using DevOps, Continuous Delivery and ITIL concepts to lead an effective support operation.

-4+ years of experience working in an Agile delivery environment (SCRUM, Kanban, etc).

-At least 3 years of experience managing small to medium teams, including progress monitoring and reporting.

-Experience with code repository management, code merge and quality checks, continuous integration (Jenkins/Hudson, BuildBot, etc), and automated deployment & configuration management like Puppet/Chef, Maven/Ant, Ivy, UrbanCode, Docker or comparable tool.

-Experience working with GitHub enterprise, Atlassian Stash, or other enterprise Git repository system

Preferred Skills:

-Broad exposure to approaches and tooling for automated build, delivery and release of software.

-Knowledge of Public/Private cloud and Virtualisation Technologies

-Knowledge of Continuous Delivery and/or DevOps solutions or architecture patterns.

-Exposure to advanced testing methodologies and associated workflows (TDD, BDD)

-Can define the following architecture aspects: Availability, Maintainability, Operability, Scalability and Portability.

Qualifications

Bachelor’s Degree. Major in econometrics, data science, engineering, technology, economics, or business a plus.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 373,000 people serving clients in more than 120 countries. The Dock at Accenture is a multidisciplinary research and incubation hub, as an accelerator for Accenture and our clients to unlock value. Launched in Sept 2015, the global innovation centre brings together top talent under three disciplines; designers, developers and domain experts with expertise in AI, IoT, digital marketing, cyber security, advanced analytics and tech development.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.