Change Analyst

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About the role

The Operations Centre provides a world-leading meteorological service that contributes significantly to saving and improving lives and infrastructure in the UK and around the world.

IT and Customer Service provide 1st and 2nd Line customer support and operational monitoring for many of the Met Office's critical systems and services on a 24/7 basis, through the Weather Desk and the IT Operations team. Met Office staff and contractors implement around 6,500 changes to these operational systems each year. As Change Analyst you will work within the team, reporting to the Operational Change Manager to help ensure that beneficial changes are made to our IT services, and that these changes are well-planned and executed and that the risks and impacts of the changes are understood.

Specific job purpose

Coordinate and support the activities in the Change Management process to help ensure adherence to the process and the efficient and safe implementation of changes to the Met Office's operational services.

Specific job responsibilities

- Evaluate, authorise, review and close change records, working with support teams to ensure process adherence, so that the change management system contains an accurate representation of the progress of changes.

- Prepare daily, weekly and monthly process reports and analyse process metrics to provide the Process Manager and owner, and the wider Met Office with information about process performance.

- Administer the Change Advisory Board (CAB) with specific responsibilities for organising meetings, ensuring that an accurate record of proceedings is maintained of all decisions regarding the implementation of change into the operational environment.

- Maintain the Change Management Intranet presence to ensure that the wider Met Office can obtain accurate information about process outputs.

- Maintain the Change Management process document library, ensuring that documentation is reviewed, updated and published when necessary so that Met Office staff have access to the correct versions of documentation.

- Provide working cover where possible for other areas within IT & Customer Service during periods of exceptional weather or major IT incidents to maintain our excellent levels of customer service.

Essential

1. Familiarity with Service Management principles and processes especially change, release and configuration management.

2. Proven ability to work collaboratively with others across the organisation to achieve a common goal whilst showing persistence to meet targets or fulfill agreements even when adverse circumstances prevail.

3. Familiarity with software and techniques to extract and manipulate data to analyse metrics and then present the results to a variety of audiences.

4. A broad knowledge of IT systems that deliver customer services and a proven knowledge of complex corporate IT infrastructures.

5. Knowledge and understanding of the Met Office's business environment especially key customers, partners and suppliers.

6. Evidence of strong customer service awareness with an ability to consider the impact on other teams and work when deciding on plans and actions.

Desirable

1. IT Infrastructure Library (ITIL) Foundation Certificate.

About us

Through world-leading science and cutting-edge technology, through idea generation and enthusiasm, we collaborate to challenge the ordinary every day because we believe in the best. The best for our customers, the best for your career. It’s a career where you’ll be challenged, developed and fascinated; a career where whatever you do, your work will make a valuable contribution to the bigger picture. A career to be proud of.

What we can offer you

We’re constantly moving forwards, looking to optimise our abilities. Which is why, joining us, we’ll invest in your development to help you be the very best you can be in whatever it is that you do. Rewards? There are plenty of those too. A competitive pension, opportunities for flexible working, performance-related pay schemes, some great benefits, as well as 27.5 days’ holiday, which increases to 32.5 days’ after 5 years.

Apply

For further information and to apply, please visit our website.

Closing date: 21 July 2015.