Infrastructure Technical Consultant - Azure / Office 365

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An exciting opportunity to join a thriving company who are passionate about technology & people. They are looking for an experienced technician who thrives on managing & resolving high level technical issues & implementing long term solutions.

You will be passionate about delivering your excellent technical knowledge partnered with a five star customer service. Reporting direct to the Technical Director you will join an established operation in Billericay, Essex, with the potential to grow further within a company that promotes a healthy work / life balance.

What you will do:

- Play a key role in providing a high level of support for their customers

- Be able to priorities your time between business critical issues and non-critical issues while having the awareness that any issue raised to the service desk is important to the company and the customer.

- Take responsibility & be well prepared to manage projects effectively & with confidence when visiting customer's on site.

- Continue to train and grow in your knowledge through pro-actively self-advancing and planned training through the company.

- Offer support & assistance to junior members of the team when required.

You'll definitely:

- Be a logical thinker who can work well under pressure

- Have good interpersonal skills - be naturally well mannered & polite over the phone and in person.

- Have a consistent drive to go above and beyond when solving problems and interacting with customers.

- Show good attention to detail for data inputting and following through on your promises to customers.

- Show natural enthusiasm and willingness to learn and take on new challenges.

- Have the ability to listen & follow instructions with an organized, well time-managed approach.

- Have an appreciation for service offerings and a passion to deliver customer service excellence.

- Be articulate with clear communication skills on the phone & in person.

- Have a positive attitude for working as a team & going above and beyond every time.

- Have a strong command of written and spoken English.

- Absolutely trustworthy with high standards of personal integrity and responsibility.

Key Skill they are looking for in this role:

- Advanced Microsoft Server Operating System knowledge (2008, 2012 and 2016)

- Good knowledge of Azure Cloud Services

- Advanced knowledge of Microsoft Office 365 core products

- Good knowledge of Virtualization solutions (Hyper-V, VMware)

- Experienced working in Data centre environments

- Good knowledge of Firewalls and general Networking (Fortinet and Cisco)

- 5+ years' technical experience

- Proven track record in customer service

- Driving License

Non Key Skills but beneficial

- Voip Telephony solutions (3CX)

- Backup technologies (Veeam)

- Microsoft SQL knowledge

- Microsoft SharePoint Knowledge

- Security Vulnerability Assessments (Qualys)

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