Senior Application Support Engineer

Job title: Senior Application Support Engineer

Location: Warton - onsite only

Salary: £47,683-£52,426 (dependent on skills and experience)

What you'll be doing:

• Incident and Request Management through our ITSM toolset Service Now
• Contribute to and maintain a support knowledge base
• Provide specialist advice on toolset usage to the userbase
• Infrastructure monitoring and trend analysis
• Supporting licence renewal, hosting and utilisation monitoring activities
• Reporting on toolset data and service statistics

Your skills and experiences:

• Understanding of Engineering PLM toolsets (Teamcenter Enterprise or Unified)
• Able to operate independently to investigate and resolve issues as they arise, either learning on previous experience, by searching knowledge bases or by engaging other members of the team
• Experience of working in a Support environment or rolling out a new PLM toolset
• An awareness of ITIL Foundations would be desirable

Benefits:

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.

The Air PLM Application Support team:

As a senior Application Support Engineer, you will be responsible for troubleshooting technical issues within the PLM toolset. The PLM Support team provides specialist IT application support services to the Engineering userbase of Siemens Teamcenter Enterprise and Unified. These toolsets are configured for the Air Sector use case, so extensive training will be provided to the right individual

The ideal candidate will be joining a dynamic team with a broad range of skill sets and technical backgrounds, with the opportunity to gain significant technical expertise in a widely used toolset within the business and influence how the application will develop over time to support the future of our Defence technology

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 15th May 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.