IT Support Analyst with Microsoft Technologies

We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this.

You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting.

You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams.

You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities.

Technical Competencies:

Extensive experience of the Microsoft Windows Desktop essential
A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable
Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack
Experience of network, printer, AV, UPS and Security hardware
Experience of working within a Cybersecurity framework
Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
A good understanding of ISP solutions and connectivity requirements
Wi-Fi solution experience & knowledge
An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc.

Personal Attributes:

Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel
Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure.
Disciplined, with the ability to prioritise
Experience working with internal and external resources to achieve consistently excellent service level3
Ability and desire to expand with changing marketplace and technology.
Friendly, professional
Passionate about Technology
Recognises the importance of frequent and clear communication and documentation
Courageous in the face of the unknown

This is an office based position.

The Client is based in Harrow.

The salary for this position is £35K - £40K.

Do send your CV to me in Word format along with your salary and notice period.