Defence Business Services (DBS) DIT Oracle CPF Live Service & Test Lead

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About the job

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK's Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.? This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. 

Come and join the DBS community today!

Job description

Management and delivery of the DBS system operations and test functions for Oracle E Business Suite Contracting Purchasing and Finance (CP&F) and Ancillary systems.

Accountable to the DBS Finance and Commercial Service Owner for:

• The resolution of incidents in line with Service Level Agreement time frames.
• The provision of Service Requests to time, cost and quality
• Meeting System Performance Key Performance Indicators and Performance Indicators.
• The test and assurance of all system changes, in line with the agreed Programme.

Job Responsibilities

• Manage the delivery of Oracle eBusiness Suite CP&F and Ancillary System Service Requests.
• Develop and maintain processes to ensure robust incident management is in place.
• Lead in Operations & Test Stakeholder Management: Develop and maintain effective relationships in Finance and Commercial Functional Lead areas, with TLB Focal Points and suppliers involved in the delivery of our services.
• Monitor System Performance and formally report on a monthly basis.
• Coach and mentor direct reports, monitor performance levels and ensure these are aligned to MoD and DBS standards.
• Attend all required governance boards.
• Drive forward innovation and performance improvements in order to inform measurable performance metrics

Person specification

Essential:

• Strong oral and written communication and workshop facilitation skills.
• Proven leadership and managerial skills.

To have or be willing to obtain:

• ITIL Foundation
• MOD Financial Skills Certificate

Desirable

• At least 3 years' experience in IT services
• Excellent knowledge of Financial and Commercial Processes

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

DDaT - Senior IT service manager

Benefits

Alongside your salary of £57,670, Ministry of Defence contributes £15,570 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The King's birthday
• Hybrid working where role permits
• An opportunity to be considered for Reward & Recognition- £250-£5000 per year.
• Family-friendly policies including- parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

This position is advertised at 37 hours per week.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the following success profile elements: Experience - CV

In this instance the remaining elements will be tested at interview.