3rd Line Engineer

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3^rd Line Support Engineer

London

Permanent

£55,000 - £65,000

We have an exciting new vacancy at SysGroup! We are looking for an experienced 3rd Line Support Engineer to join our London team, supporting with on-prem activity for one of our high-profile clients.

The candidate will be required to work on our client's site 3 days a week, therefore willing to commute 3 days a week to London where they will provide 3^rd line support across project related tasks to our client in the financial industry. As well as this, you will be required to support with additional clients on non-site visit days.

The candidate must be a confident communicator and have a natural ability to self-teach and learn on their feet.

Key Responsibilities:

• Provide third-line technical support to end-users, resolving complex IT issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Install, configure, and maintain computer systems and software applications.
• Collaborate with other IT teams to ensure efficient resolution of issues.
• Document and track all support activities in the ticketing system.
• Provide excellent customer service and communicate effectively with users.

Key Requirements:

Strong technical skills required with the ability to Design, Build and Support:

• VMware vSphere, Horizon VDI, and vRealize.
• Veeam B&R
• HPE Server, Storage, and Networking
• 10 Zig Thin Client and Re-PurpOS
• SCCM & MDT - Image build/deployment, patching, and application deployments.
• OpManager
• Manage Engine Password Manager
• Windows Server OSes
• Windows 10 & 11 Desktop
• MS 365 Apps

Strong understanding of CIS & NCSC security best practices, Pen Testing, and Vulnerability remediation.

About SysGroup:

SysGroup plc is an AIM listed managed IT service provider which provides solutions to customers to meet their IT infrastructure and Artificial Intelligence ("AI") needs. The Group offers products and services including network connectivity, cloud hosting, professional consulting, data security and AI tooling.

The Group has offices in Manchester, London, Newport, Bristol, and Edinburgh. At SysGroup our people are passionate about what they do, committed to their team, their colleagues, and the success of our business. As a business, we pride ourselves on our friendly and collaborative teams.