1st line Help Desk Support - IT Support Assistant

This job has now expired please search on the home page to find live IT Jobs.

Our client a leading law firm based in WC2 a stone’s throw from Charings Cross, currently have a vacancy for an IT Support Assistant. You will be providing IT support to a close-knit group of professionals. This is an exciting opportunity for an ambitious individual who is looking for a challenging new role in a dynamic, expanding company.

Knowledge/skills/attributes:

                                                   Graduate with a degree in any IT related subject

                                                   Strong interest in IT, systems and process

                                                   Excellent problem solving skills

                                                   Can demonstrate and provide examples of use of initiative in a range of situations

                                                   Can evidence strong communication skills with people at different levels and roles within an organisation or company

                                                   Ability to work to tight deadlines - accurately

                                                   Excellent attention to detail

                                                   Experienced user of Microsoft Office

                                                   Excellent time management, organisational and administrative skills

                                                   Team player but self-motivated and able to work autonomously

                                                   Flexible - willing to travel UK

                                                   Ability to learn on the job and show intuition for technology 

The Role:

                                                   To actively engage in the provision of IT support to 250 staff through an IT Helpdesk system

                                                   Work with a team ensuring that all support requests as directed to you are dealt with promptly and efficiently

                                                   Where necessary to escalate issues to other members of the IT Team and external Technicians

                                                   To assist with documenting standard IT procedures such as creating new users and managing phone contracts

                                                   Undertake training sessions on hardware or software to colleagues as appropriate or required

                                                   To gather user feedback on the systems and provide regular reports to the IT Manager

                                                   Provide ad hoc on site IT support as required

                                                   To undertake any work as required by a busy IT Support team

If you are looking for that next step and have an IT related Degree this is a truly fantastic opportunity to enhance your career with a professional organisation.

The role will involve some travel between my client’s office in London and South Wales (naturally traveling expenses will be paid for).

No two days will be that same and you must be able to work as part of a team and able to work autonomously with the ability to perform under pressure and to tight deadlines as well as being capable to Handel stressful situations with confidence.

On offer is a comprehensive salary package excellent benefits which will include Pension, Health Insurance, Gym Membership, Childcare, and 25 days’ holidays plus all Bank Holidays.