Technical Support Technician

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Technical Support Technician

SQL QUERIES AND REPORT WRITING / STRONG COMMUNICATION / TECHNICAL SUPPORT / WINDOWS SERVER

A FANTASTIC OPPORTUNITY HAS ARISEN FOR A TECHNICAL SUPPORT CONSULTANT WITHIN A SOFTWARE SOLUTIONS PROVIDER IN CENTRAL OXFORD!

* Experience within a 1st/2nd line support role

* Central Oxford

* Salary up to £30,000 DOE

* To apply please call 0121 227 5600 or email [email protected]

We have operated within the local government sector providing bespoke software solutions to assist in the smooth running of operations for our and have an exceptional reputation for providing a great service. Our team provides custom software design and development to clients in health, science and engineering. We are looking for an enthusiastic and forward thinking individual to join our dedicated support team.

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WHO ARE WE?

We are a growing software company based in the centre of Oxford. We have expanded from just 2 people 25 years ago to over 80 today. Throughout, we have kept our interest in software that makes a useful contribution to society. We employ talented and dedicated people to provide the best service. We are therefore looking to expand our team further by appointing an experienced and dedicated Technical Support Consultant ideally with experience in providing 1st/2nd line support.

WHAT WILL YOU BE DOING?

Being the SME for the customers trained you will be able to provide 1st/2nd line support. Being the first and second contact for external customers and testing the new releases will also be part of the role. Assisting clients and implementation managers by performing upgrades and applying patches to client systems.

WE NEED YOU TO HAVE...

* Experience in applications support

* Writing queries in SQL for Microsoft SQL Server

* Technical troubleshooting skills

* Strong communication and interpersonal skills

* Writing technical documentation

IT'S NICE TO HAVE...

* Educated to degree level

* Experience with Ad Hoc reports, Business Objects or SQL reporting skills

* Performing mail merges in Microsoft Word

* Knowledge of Local Government contracts and finance management systems

TO BE CONSIDERED...

Please either apply by clicking online or emailing me directly to [email protected]. For further information please call me on 0121 227 5600 / 07584 358 089. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process andamp; submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Searchablemike or connect with me on LinkedIn, just search Michael Cullen in Google! I look forward to hearing from you.

KEY SKILLS...

SQL QUERIES AND REPORT WRITING / STRONG COMMUNICATION / TECHNICAL SUPPORT / WINDOWS SERVER