Change Management Analyst | Change Analyst | ITIL | ITSM

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Change Management Analyst | Change Analyst | ITIL | ITSM | West London

My client, a fast paced and dynamic organisation within the betting industry, are currently seeking a talented, driven and capable individual to join their growing service management function. This requirement is for a change management analyst, who will be responsible for change and release management, as well as helping to define best practice in the area.

Key Responsibilities

* Governance - To help ensure that the change management policy and procedures are understood and followed by the technology organisation at all times

* Responsible for day-to-day oversight and management of changes within the change management process. Ensuring changes are moved through the lifecycle and the necessary assessment/approval is carried out

* Key point of contact for Change Management within the organisation

* Ensuring governance of the Change Management Policy through continuous reporting, training and education

* Working with Delivery Teams to help improve the change management process

* Ability to plan, manage and coordinate the implementation of high risk or customer impacting changes, whilst managing stakeholders expectations

* Providing & supporting frameworks to reduce resource & scheduling clashes

* Identifying and escalating problems or issues with changes or the change management process

* Ensure Tooling is in line with the current process, put forward ideas for improvements and be involved in testing new releases.

* Deliver education and training on the change process, procedures and tooling

* Highlighting areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting.

To be considered for this role, you must have a minimum of 2 years hands on Change & Release Management experience within a fast paced company. Knowledge of ITIL, coupled with an understanding of how it can operate within a fast paced agile delivery organization, is essential.

You will also require good knowledge and experience using ITSM systems (ServiceNow, Remedy, Openview, Touchpaper etc.) as well as an understanding of where Change, Release and Configuration management interact with other service management disciplines.

This company is showing tremendous growth and success and they are investing heavily in people and continuous improvement.

If you feel you have the required skills and experience and would like to be considered, please apply with an up to date CV and if suitable, I will contact you to discuss.