MS Dynamics CRM Support Analyst

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My client based on the borders of London is looking for a Microsoft Dynamics CRM Support analyst to start on their Dynamics CRM upgrade from 2011 to 2013, (MINIMUM 2011 EXPERIENCE)

Day Rate: £150-£250 Per day

Location: London

Duration: 6 Months with a good chance of extension

Job Description

Troubleshooting issues

Running projects

Liaising effectively with Clients

Designing, implementing and monitoring system strategies, including architecture, security and backup

Installing, maintaining and configuring the server element of Client Server systems

Providing guidance in the design of critical systems infrastructure/topology to maintain system performance and compliance with application requirements

Business analysis, requirements gathering & system customisations

Installing, maintaining and configuring server software on the required hardware platforms. Test and evaluate new software releases.

Implement Scheduled backups for production systems using appropriate tools.

New client/User on-boarding Support application development teams throughout project life cycles.

Analyze system, server, application, and network performance.

Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

To produce articles for the Client Support portal covering CRM best practice in relation to the client and its modules.

Manage and/or provide guidance to junior members of the team.

Responsible for Problem Management related to Server Support and coordinate with other team members to ensure problems are managed correctly

To analyse incidents and identify underlying root causes. These problem records will then be pro-actively managed in cooperation with the departments Problem/Change management functions and other support groups thus identifying permanent solutions to recurring issues and heading off potential problems in the future. This will enable us to reduce incident volumes going forward

To proactively check systems so that we pick up faults before the customer with the aim of increasing the availability of customer's systems and thus reducing the amount of customer generated incidents

Perform post implementation test after successful patch updating in production systems

If you're interested in this position please either call me immediately on 020 7337 0801 or email me your CV on [email protected]