Service Excellence Manager
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Service Excellence Manager - Cambridge - Delivery - Change - ITIL - Service Improvement - Coaching - Leadership
Job Role
Job Title: Service Excellence Manager
Daily Rate: £450 - £500
Start Date: ASAP
Contract Length: 3 Months (Potential Ext)
Location: Cambridge
The Role
We are currently looking for an experience Service Excellence Manager for an initial 3 month role based in the Cambridge area. The ideal candidate should have strong experience in the following:
10+ years' experience of delivering improvements and change programmes.
Experience of Service Improvement Plans.
Experience of coaching management
Strong on data analysis
Presentation of plans and progress
Agile Project Management
ITIL qualified/experienced.
The ideal candidate will have strong service improvement management in the pharmaceutical area.
Overview
- Defining plans to deliver service excellence for enabling units IT's.
- Refresh the metrics that support tracking of service performance and the plan
- Provide analysis on the initiatives underway to confirm value and support prioritisation of initiatives.
- Maintain a roadmap of initiatives, manage communications & reporting of progress against plan.
- Deliver some initiatives directly.
- Coaching customer service managers on delivery and prioritisation and tracking of improvements.
- Reporting to head of solution delivery and Maintenance.
- Stakeholders - customer service managers, operational service managers, reporting analyst & others.
Benefits
Competitive rates
If you would like to apply for the role please e-mail your C.V to [email protected].
Service Excellence Manager - Cambridge - Delivery - Change - ITIL - Service Improvement - Coaching - Leadership
Service Excellence Manager - Cambridge - Delivery - Change - ITIL - Service Improvement - Coaching - Leadership
Service Excellence Manager - Cambridge - Delivery - Change - ITIL - Service Improvement - Coaching - Leadership
Service Excellence Manager - Cambridge - Delivery - Change - ITIL - Service Improvement - Coaching - Leadership
Service Excellence Manager - Cambridge - Delivery - Change - ITIL - Service Improvement - Coaching - Leadership
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.
