IT Service Desk Team Leader


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

16th March 2018

Location

Newcastle Upon Tyne

Salary/Rate

£25000 - £27000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

IT Service Desk Team Leader

My client is seeking a IT Service Desk Team Leader to be responsible for providing an efficient and customer focused service desk which provides a single central point of contact for all users of IT, logging and managing all incidents, service and access requests.

As the IT Service Desk Team Leader you will provide the following key responsibilities:-

*Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible.

*Escalation point for issues requiring escalation.

*Provision of a facility for users to request and receive standard services.

*Ensures appropriate technical documentation is received and service desk staff are trained for new services to be provided, whether to new or existing clients.

*Prepare reports for distribution throughout the organisation.

*Leads the Service Desk team ensuring effective use of resources and proactively monitors performance and addresses any concerns with the team members.

*Leads and develops Service Desk staff and ensures appropriate levels of expertise, skills and abilities.

The successful IT Service Desk Team Leader will possess the following skills and experiences:-

*Previous experience within a senior role within an IT Service Desk Team

*Good knowledge of a leading IT Service Management Tool

*Experience of desktop operating systems, including Microsoft Windows 7 / 10.

*Good knowledge of a leading IT Service Management Tool.

A requirement to work the contracted 37.5 hours per week between the hours of 07:30hrs - 17:30hrs. A requirement for periodic on call cover to provide first line support to the out of hours support contracts may be required.

IT Service Desk Team Leader

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: